Terms of service

Please read our terms and conditions carefully, as making a purchase or becoming an SOS team member signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.

By submitting an order or becoming a member of SOS, you agree to be bound by these terms and conditions.

We reserve the right to cancel orders at any time.

Prices and products are subject to change at any time without notice.

We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. If this happens, we will suggest product alternatives or remove the item from the order and give you a full refund.

Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

Taste descriptions on this product should be used as a guide only and we will not refund for flavour discrepancy.

The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Amendments to orders can be made by contacting SOS via email and only when permission is granted. If an order has already been dispatched, then postage costs will apply.

You must contact SOS by email regarding any exchange / refund / return of product prior to return and within 30 days of original dispatch date.

If you change your mind about the purchase, SOS is happy to exchange unused and unopened products. All additional postage costs will be at the customer's expense. However, if a product is faulty, SOS will provide a full refund or exchange including all additional delivery costs.

Order must be paid for in full prior to delivery.

All prices are in selected currency.

IMPORTANT: SOS takes no responsibility for returned items that do not reach us.
We suggest that you get postal insurance before sending the items.


All prices are in selected currency and freight costs relate to total order amount.

All orders and deliveries are processed and shipped by SOS Hydration Incorporated.

SOS Hydration, Inc. only ships to customers with a billing and shipping address in the relevant country.


Orders are delivered via USPS, UPS, or FedEx and your signature may be required to accept packages.

Goods will be delivered during normal business hours and cannot be delivered to PO Boxes.

Goods delivered within the Unites States will take three to seven working days.

SOS takes no responsibility for lost orders if a customer provides incorrect address details.